This policy gives a description on how XLsoft (“us”, “we”, or “our”) collects, uses, shares, and protects information about you for our games on mobile devices, PCs, or on other platforms in order to provide you with excellent service and develop our products.
Your information is collected at the start of using our games and/or other Services, such as our website. We use this data to provide you with better game experiences and Services for the purpose of optimization, preventing fraud, and for marketing and advertising. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.
We may collect and process the following types of information:
If you choose not to connect to your social network accounts when using our games, we still collect anonymous information. There will still be device level identifiers and other information described here, but there will be no personally identifiable information.
We may ask for your approval to collect other information in some circumstances from you or your device. If this situation arises, we will inform you what information we are to collect, the reason we collect it, and how we will be using that information.
We analyze and optimize to provide you the best possible products by using your information from the use of our Services and analysis of de-identified or aggregated data to analyze the performance of our games, troubleshoot problems, verify that our websites work properly on all devices, create updates, and develop and improve the quality of our products.
We may use your information delivered or provided directly to us in any communications in terms of customer service and through its channels will be used. We may use such information to contact you and to manage your account and relationship with us to improve your experience in our Services.
We collect information using analytics tools such as third party analytics tools to see how you play our games or use our Services. Those tools may contain cookies or other similar tracking technologies. We may use your data for research and analytics purposes to engage with you directly. We may also create reports, analysis or similar services for use by us for the purposes of research or business intelligence.
There are social and community channels we use to communicate with our players. We receive your information only when you initiate interaction on those channels, and any information you provide may be used in connection with those channels. If you choose to interact with our channels, we may communicate with you through those channels and may republish your posts on those channels.
Our Services may offer social sharing features and other integrated tools that allow you to connect with other media. You must be over the minimum age limit prescribed by the legislation in your country and local government to use such social sharing features which may, depending on the settings you set with the provider, share information with your friends or the public.
Our Services contain social features from the providers listed below. For more information about the processing driven by the third parties regarding social sharing features, please visit the privacy policies of the providers found here:
• Facebook: https://www.facebook.com/about/privacy/
• Game Center: https://www.apple.com/legal/privacy/en-ww/
• Google Play Games: https://www.google.com/policies/privacy/
The other main way that we use and share information is for marketing and advertising reasons. This usage is described in more detail below. We do not sell your information.
We may serve ads based on your information we collect about you within our Services, or place ads on third party websites, apps and internet-connected devices. This information may include:
This information is used to try to make sure that you only see marketing from us that you are interested in, including our other games. Please note that if you opt-out, you may still have advertisements in the game, but they will not be targeted advertisements (advertisements that are tailored to your interests by using your information).
There are various third party marketing partners we use to help market our games. With the help of your information collected when you use their services, they make assumptions to ensure that most relevant advertising that you would prefer to see is presented and evaluate the effectiveness of advertisements.
Our games include advertising for third party products and services. We and our partners use your information to improve advertising and targeting for third party ads that are shown in our games. This information is used to make sure that the ads that you see might be of interest to you or relevant to you.
This information may include:
Please note that if you opt-out, you may still have advertisements in the game, but they will not be targeted advertisements (advertisements that are tailored to your interests by using your information).
Non-personal identifiers and other information that is collected from your device when you play our games or use our Services may be shared with advertising partners in order to deliver ads to your device. Such information may be combined with information that our advertising partners collect separately to serve you with more relevant ads (targeted ads) and to enhance the accuracy of their targeting. For more information we recommend for you to scan through our partners’ privacy policies on their websites(a full list can be found here).
We use ad identifiers that are non-permanent, non-personal identifiers such as the Android and/or Apple’s ID for advertising associated with your device, and similar technologies such as tracking pixels within ads to provide interest-based advertising. These technologies enable us and our third party advertising partners to recognize you and your device, allow our Services to interact with a third party social network or platform, and help our payment processors to complete your payment instructions.
All users have a right to know what information we collect about them and how we use or share that information. If you wish to know which information we collect and hold about you, please use the methods described in the Contact Us section so we can verify your identity to provide you with requested information. You may only request your own personal information, and information will not be provided about other users. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons.
If there is any information we hold about you that you would like to correct, please let us know using one of the methods listed in the Contact Us section. We will make corrections as soon as possible. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons.
There may be some information that will be maintained for record-keeping and legal purposes, which will not be shared with Third Parties unless legally required. Some de-identified information or data collected in aggregate that does not contain personally identifiable information may be retained as well.
Right to Withdraw your consent
Right to Restrict processing
You can contact us if you want to restrict processing. You have the right, under certain circumstances, to restrict the processing of your Data. In this case, we will not process your Data for any purpose other than storing it.
You have the right to request the data provided to us to be transferred to another data controller in some circumstances according to the laws in the country where you live.
You have the right to object to the processing of your personal data in some circumstances according to the laws in the country where you live.
You can deactivate the account you created in our game by contacting us using the methods described in the Contact Us section. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons. Please note that your unspent virtual items will not remain or be recoverable after your account is deactivated.
If you request to know about, correct, or delete your personal information, you will be required to open the relevant game to send us a second message using the in-app messaging system to allow us to verify your user ID and use that ID to retrieve any requested information. Without this step we will not be able to verify and provide information related to your account.
Authorized agents, including parents or guardians, may make a request on behalf of the user in the same ways as listed above. If you have any questions, please contact us using one of the methods listed in the Contact Us section.
To show you personalized advertisements in our apps we use specific advertising networks and their partners to deliver advertisements that are tailored to you based on a determination of your characteristics or interests.
To do so they use personal and non-personal information such as advertising identifiers, such as the Android advertising ID and/or Apple's ID for advertising(IDFA) and/or other tracking technologies to enable and optimize this advertising procedure.
You can opt-out of the personalized advertisement experience at any time by following the instructions below from your device settings.
When you choose to opt-out, advertising networks will consider this choice as a withdrawal of consent to personalized advertisement experience and they will show only non-personalized advertisement which will not be based on your interests.
Here's what you can expect when you use these settings:
- You might see the same number of ads as before, but they might be less relevant because they aren't based on your interests.
- You might still see ads related to the content in an application or based on other non-personal information.
You can see details below
You may reset your ad identifier being used for interest-based advertising by changing the settings of your device, usually found under “privacy” or “ads”. You can also opt-out from your information being collected if you live in the USA, Europe or Canada by visiting http://www.aboutads.info/choices/ (for US users), http://www.youronlinechoices.com/ (for European users) or http://youradchoices.ca/choices (for Canadian users).
If you would like to withdraw your consent for targeting advertisements, please contact us using one of the methods in the Contact Us section. Please note that if you opt-out, you may still have advertisements in the game, but they will not be targeted advertisements (advertisements that are tailored to your interests by using your information).
CHILDREN’S PERSONAL INFORMATION
We do not knowingly collect any personal information from anyone under the age of 13 (under the age of 16 in Europe), unless consent is given by a parent or legal guardian. If you are under 13 years of age (16 in Europe), please do not send us any information about yourself, and you should not use or attempt to use our Services. Some of our Services have age restrictions which may vary depending on countries, regions, OS, platforms, etc. If you are under the applicable age restrictions, please do not send us any information about yourself and you should not use or attempt to use our Services.
In the event we learn that we have inadvertently gathered personal information from children under the age of 13 (16 in Europe), we will take reasonable measures to promptly delete such information from its records in a secure manner. If you believe that we may have any information from or about children under the age of 13 (16 in Europe), please let us know by sending us an email at firstname.lastname@example.org
According to the California Consumer Privacy Act (CCPA), users who are California residents may request and obtain a list of the Third Parties to whom we have disclosed their personal information (if any) and the type of personal information disclosed to those parties during the prior calendar year. This list may be requested once per year and free of charge.
We also make the following disclosures for purposes of compliance with the CCPA:
1) Personal information we collected (in last 12months)
Player ID, your progress in the game (including a private conversation using our Services), device ID, hardware type, OS, device name, email address, advertising ID, IP and/or other location-based information, commercial information including financial information (such as methods of payment), name, password, shipping address, phone number, records of your use of our services, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies for purchase of digital and physical items, Internet or other electronic network activity information, your service request information, browser type, language, referring web address, your usage of the site
The sources of personal information from whom we collected are: directly from our users, third-party sites or platforms that you link with your registration account, analytics tools, social networks, advertising networks, and third-party services that update or supplement information we hold about you.
2) Personal information we disclosed for a business purpose (in last 12months)
Internet or other electronic network activity information
3) We do not sell your personal information.
California residents have the right to “opt out” of the “sale” of their “personal information” to “third parties” (as those terms are defined in the CCPA).
Opt-out of marketing emails and other direct marketing
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
Opt-out of targeted advertising
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "Limit Ad Tracking" (Apple iOS) or "Opt-out of interest-based ads" (Android).
We do not “sell” personal information of known minors under 16 years of age.
4) Privacy Rights of California Residents
You have the following rights under the CCPA.
Right to Access
If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
Right to Request Disclosure of Your Personal Information
Right to Request Deletion
You have the right to request that we delete your personal information we have collected from you.
Right to Non-Discrimination
We will not discriminate against you because you exercised any of your rights under the CCPA.
If you want to exercise any of these rights, please feel free to contact us by sending an email to email@example.com
In the request, please provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative.
Your request may be denied if an authorized representative does not submit accepted information to subrogate or we are unable to verify your identity. If it is needed, we may ask some specific information about service usage your order history, or personal information in order to confirm your identification.
Also, please describe in your request which right you wish to exercise and the scope of your request.
We will give you a notice confirming receipt of your request and informing how to manage your request promptly upon our receipt of your request.
We will disclosed and deliver to you the required information within 45 days of receiving your verifiable request.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some options of our Service.
Cookies we may use
How to provide or withdraw consent
We store the personal information that you provide on servers located in secured facilities and protected by industry-standard protocols and procedures to ensure security, such as passwords, firewalls and data encryption. In the unlikely event of a security system’s breach, we will attempt to notify all affected users electronically by posting a notice on our website and sending an in-app message or push notification. By using our Services, you agree that we may communicate with you regarding security and administrative issues related to your use of our Services.
Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.